Yes. Our locations are staffed with packing professionals who take great care in securing your item(s) for shipment. We uphold quality packaging standards for the safe arrival of your item(s).

We offer a wide range of packaging supplies and materials, including envelopes, boxes, bubble cushioning, packaging peanuts and tape. Just ask our packing experts for advice on what supplies will best suit your needs.

Expert Shipping offers moving boxes and kits in a variety of sizes and all the necessary supplies, including tape, bubble cushioning and packaging peanuts – everything needed for a smooth and easy move. We can even make custom boxes for odd-shaped items. Plus, we can help you decide on how many boxes to use and which packaging materials will work best.

Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. Expert Shipping offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighbourhood location can advise you on the best packing method for your item(s).

You can bring your package in already packed, and our packing experts can determine if it’s properly packed to withstand shipping stresses. Or you can trust our packing experts to do the job for you so your items arrive safely and intact.

Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s).. Contact your neighbourhood location to ensure it offers this service.

Call ahead and ask any centre associate if that location offers the Pack & Ship Guarantee.

Just take your item to a participating location and let Expert Shipping Certified Packing Experts® handle the rest. We will professionally pack and ship your item via our carrier partner. You should know the value of your item to enjoy this program.

Yes. The centre associates will be able to tell you the costs for your particular shipments.

If you believe your package is lost, please contact the location that shipped your package so that a tracking system search can be conducted. You’ll need to provide your receipt in the event of a claim, so please keep it.

If your package was damaged in transit, please contact the location that shipped your package to report the damage. You’ll need to have your shipping receipt available, so please keep it. The recipient must retain the box and all packaging materials along with the item until you have received instructions from the centre or the claims adjuster.

Yes. Many of our locations are capable of shipping large or odd-shaped items, such as furniture. Large or odd-shaped items often require specialized packaging. Expert Shipping offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Your neighbourhood location can advise you on the best packaging method for your item(s). Contact your neighbourhood location to ensure it offers packing and shipping of large or odd-shaped items.

No. However, you can drop off your pre-manifested packages at your neighbourhood Expert Shipping store. If you would like to schedule a pick-up, contact the package carrier directly.

Several of our locations are capable of coming to your residence or business to pick up, pack and ship your item(s). However, we cannot pick up pre-manifested packages. You can drop off your pre-manifested packages at your neighbourhood Expert Shipping location.

If you are a current mailbox holder, Expert Shipping will receive and hold your packages for pick-up, subject to storage fees and other conditions (as applicable). If you are not a current mailbox holder, you can contact a Expert Shipping location to inquire about receiving your shipment and any applicable fees.

Yes. Our locations are also approved drop-off locations for Purolator and Dhl shipments. To drop off your package at Expert Shipping, visit your neighbourhood location and speak with our shipping experts.

Delivery time depends on the service you purchase.

Contact your neighbourhood Expert Shipping location for days and hours of operation. For a list of shipping holidays, contact the package carrier directly.

Use the online tracking feature to track your shipment. You will need your tracking number. If you don’t have the tracking number, contact Expert Shipping location that shipped your item(s). If you did not ship your item(s) at Expert Shipping, contact the package carrier directly to obtain your tracking number.

If the information on the online tracking feature is unclear, contact the carrier directly to inquire about specific delivery details of your shipment.

Contact the package carrier directly to inquire about specific delivery details of your shipment.

No. Once your shipment leaves Expert Shipping location, you may not upgrade the service level.

Contact Expert Shipping location that shipped your item(s) immediately to inquire about the possibility of address correction. If you did not ship your item(s) at Expert Shipping, contact the package carrier directly.