Before sending a parcel, it's essential to check the specific conditions and requirements of the chosen carrier. Each carrier (UPS, FedEx, DHL, Purolator, etc.) applies its own rules concerning dimensions, weight, authorized packaging and prohibited goods. Failure to comply with these rules can result in additional costs, delays... or even refusal of delivery. Here's everything you need to know to avoid unpleasant surprises.

📋 Why is it important to meet the carrier's requirements?

Carriers set their own rules for optimize safety, preserve package integrity and ensure smooth logistics. In case of non-conformity :

• The package can be refused at depot
• From rectification costs can be applied (e.g. weight or size adjustments)
• Routing can be delayed
• In the event of a dispute, the responsibility of the carrier can be cancelled

📦 Main criteria to check

1. Weight and dimensions

Each carrier applies its own limits depending on the type of service (express, economy, international, etc.):

• Maximum weight per package
• Maximum dimensions (length, width, height)
• Volumetric weight (calculation based on package size, not just actual weight)

💡 Tip: use our automatic calculator on the shipping page to check whether your package meets the thresholds.

2. Type of packaging

Packaging must protect the contents and comply with certain standards:

• Solid boxes, properly sealed
• Legible, well-positioned labelling
• Some carriers prohibit plastic bags, suitcasesor non-standard containers

3. Prohibited or restricted items

It is crucial to consult the list of prohibited goods (or subject to conditions), which may vary according to :

• The carrier
• Country of destination
• Service type

Examples of frequently prohibited items: non-compliant lithium batteries, perfumes, perishables, flammable products, weapons, unsealed official documents.

4. Customs formalities

For international shipments, each carrier requires :

• A commercial invoice or pro forma
• Properly completed customs documents
• The indication of HS code (Harmonized System) for each item

Any oversight or error may result in a hold-up at customs.

🛠️ How to check requirements easily?

At Shipping Storewe have centralized all the essential information for you:

1. When a shipment is created, our interface automatically displays the selected carrier rules
2. Our in-store agents are trained for you guide depending on the package to be shipped
3. A help section in our application lists the requirements by carrierregularly updated

✅ Summary

Checking the carrier's requirements before shipping saves time, avoids unnecessary costs and guarantees delivery in the best possible conditions. Thanks to Shipping StoreWe're with you every step of the way, with tools designed to simplify your procedures and secure your shipments.