Need assistance with a shipment, a return, or have a question about our services? Our support center is here to help you quickly and efficiently with all your requests.
Use our online tracking tool accessible from the home page, or download our mobile app to track your shipments in real time.
Delivery times vary according to the carrier and the type of shipment chosen (express, standard or economy). At the time of shipment, our teams will provide you with an estimated delivery time.
If your package is lost or damaged, please contact our customer service department immediately at customerservice@expertshipping.ca. We will open an investigation with the carrier and assist you with the claims procedure.
If you have a package to return, you can bring it to one of our stores. We can print your return label and handle the shipping for you.
This depends on the conditions of the seller or carrier. Some returns are free, while others require a shipping charge. Check the return conditions of the company from which you purchased your product.
It depends on the seller or carrier's return policy. Some returns are free, while others may require you to pay for shipping. Please check the return conditions of the company from which you purchased your item.
you purchased your product.
The delivery time depends on the carrier and the merchant. Once the parcel has been sent, you can track its progress using our tracking tool.
By joining our program, you benefit from discounts of up to 10 % on your shipments and exclusive offers throughout the year.
Registration is free and can be done online or in-store. You'll immediately receive your member status and can start enjoying the benefits.
Log in to your account online or use our mobile app to track your savings and exclusive offers.
Visit one of our stores to sign up for a PO Box service. Our teams will guide you through the various options available.
Yes, your P.O. box can receive letters and parcels, depending on its size. You'll be notified as soon as a parcel arrives.
You'll receive notification by e-mail or via our app as soon as a letter or parcel is delivered to your P.O. box.
We offer boxes of various sizes, padded envelopes, adhesive tape, shipping labels and protective materials.
Yes, our teams can wrap your parcel to guarantee optimum protection.
Yes, you can print documents in-store, whether they're simple prints, flyers, posters or shipping labels.
Yes, we offer a secure shredding service for your confidential documents.
You can send or receive money in-store in just a few minutes. Our teams will guide you through the procedure and provide you with a transaction receipt.
How do I make a return?
If you have a package to return, you can bring it to one of our stores. We can print your return label and handle the shipping for you.
Do I have to pay for a return?
This depends on the conditions of the seller or carrier. Some returns are free, while others require a shipping charge. Check the return conditions of the company from which you purchased your product.
How long does it take to process a return?
The delivery time depends on the carrier and the merchant. Once the parcel has been returned, you can track its progress using our tracking tool.
How do I make a return?
If you have a package to return, you can bring it to one of our stores. We can print your return label and handle the shipping for you.
Do I have to pay for a return?
This depends on the conditions of the seller or carrier. Some returns are free, while others require a shipping charge. Check the return conditions of the company from which you purchased your product.
How long does it take to process a return?
Delivery depends on the carrier and the merchant. Once the parcel has been returned, you can track its progress using our tracking tool.
What are the benefits of the loyalty program?
By joining our program, you benefit from discounts of up to 10 % on your shipments and exclusive offers throughout the year.
How do I register?
Registration is free and can be done online or in-store. You'll immediately receive your member status and can start enjoying the benefits.
How can I see my discounts and benefits?
Log in to your online account or use our mobile app to track your savings and exclusive offers
How do I rent a P.O. box?
Visit one of our stores to sign up for a PO Box service. Our teams will guide you through the various options available.
Can I receive parcels in my P.O. box?
Yes, your P.O. box can receive letters and parcels, depending on its size. You'll be notified as soon as a parcel arrives.
How do I know if there's mail waiting for me?
You'll receive notification by e-mail or via our app as soon as a letter or parcel is delivered to your P.O. box.
What types of supplies do you offer?
We offer boxes of various sizes, padded envelopes, adhesive tape, shipping labels and protective materials.
Can I have my parcel packed in store?
Yes, our teams can wrap your parcel to guarantee optimum protection.
Do you offer a document printing service?
Yes, you can print documents in-store, whether they're simple prints, flyers, posters or shipping labels.
Do you offer a document destruction service?
Yes, we offer a secure shredding service for your confidential documents.
How does money transfer with Western Union work?
You can send or receive money in-store in just a few minutes. Our teams will guide you through the procedure and provide you with a transaction receipt.
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